Tenant: Key documents on heating and indoor climate in Denmark
As a tenant in Denmark it is important to gather documents about energy, heating and indoor climate. These papers can show whether heating is sufficient, whether there are problems with ventilation, moisture or mold, and whether there are discrepancies in heating bills. With the right receipts, measurements, photos and correspondence you can clearly document faults, request repairs and, if necessary, file a complaint with the Rent Tribunal or the courts. This guide explains which documents you should have, how to organize them, and which authorities in Denmark can help with disputes about heating and indoor climate. We also cover how to keep a simple temperature log, save heating statements and document contact with the landlord so you are prepared if the case goes to the Rent Tribunal or the courts.
Which documents should you collect?
- Lease agreement, attachments and rules for heat distribution.
- Energy bills, heating statements and payment receipts.
- Repair requests, work orders and receipts for completed work.
- Measurements and a temperature log over several days or weeks.
- Photos and videos of damage, condensation, mold or insufficient heating.
- Written correspondence with the landlord, SMS, e-mails and messages.
Keep both digital and physical copies of important documents.
How do you organize the documents?
A clear structure makes it easier to use the documentation in dialogue with the landlord or in a complaint. Use dates in file names, create a short timeline and keep original receipts. Also note date, time and who you spoke to when contacting by phone.
- Keep a simple temperature log with date and time.
- Create a folder for the lease and all receipts.
- Collect all written correspondence in chronological order.
- Mark and keep payment records so statements can be compared.
Detailed notes and dates increase the chance of a quick resolution.
When should you complain or contact authorities?
Always start by informing the landlord in writing and give reasonable time for repair. If heating or indoor climate issues persist, the Tenancy Act may be relevant to your rights [1], and Borger.dk explains how to complain correctly [2]. Many disputes can be handled by the Rent Tribunal [3], which is cheaper and faster than court.
Respond to or follow up on written correspondence before applicable deadlines expire.
Documentation for a complaint
- Timeline with dates for faults, contact and repairs.
- Photos/videos with date stamps and short descriptions.
- Copies of all letters, e-mails and submitted forms.
- Payment records and heating statements for comparison.
Frequently Asked Questions
- What evidence do I need to complain about insufficient heating?
- Evidence includes temperature measurements, photos, heating statements and documented correspondence with the landlord. These materials help the Rent Tribunal or court assess the case.[3]
- How do I keep a simple temperature log?
- Measure the room temperature twice daily for a week, note date and time, and save the measurements along with photos and any communication with the landlord.
- How long do I have to complain?
- Deadlines may vary; contact the Rent Tribunal or check the Tenancy Act for specific time limits and procedures.[1]
How-To
- Gather all relevant documents and create an overview of their contents.
- Keep a temperature log for at least one week to document persistent problems.
- Send a written defect notice to the landlord and request written confirmation.
- If the problem is not resolved, file a complaint with the Rent Tribunal including your documentation.[3]
