A conto vs fixed amount: tenant guide Denmark

As a tenant in Denmark it is important to understand the difference between a conto payments and fixed amounts for consumption such as heating, water and electricity. Many tenants encounter unexpected bills, unclear settlement rules or missing documentation from the landlord. This guide explains how conto is calculated, when a landlord may charge a fixed monthly amount, and what rights you have in disputes. You will get practical advice on accounts, requests for receipts, how to keep documentation and steps to complain to the Rent Tribunal or the courts if necessary. The aim is to give you concrete steps so you can ensure a fair and transparent settlement of utility charges in your home.

What is a conto and fixed amount?

A conto is typically an ongoing estimate payment based on past consumption or an estimate, which is later settled against actual consumption. A fixed amount is a fixed monthly charge sometimes used to make payments predictable. Both arrangements must be stated in the tenancy agreement or be agreed in writing. See also relevant rules in the Rent Act ^[1] regarding requirements for accounts and documentation.

Common mistakes landlords and tenants make

• Missing receipts in the settlement so the tenant cannot verify consumption.
• Using conto incorrectly instead of actual metered consumption.
• Landlord charging a fixed amount without a clear agreement in the tenancy contract.
• Tenant pays without keeping receipts, meter readings or correspondence.

How to check an account

Review the account item by item: check meter readings, consumption dates, allocation keys and whether the cost is allocated correctly between tenants. Request specific receipts if something seems unclear and compare with your own receipts or supplier invoices.

• Collect all relevant invoices and meter readings.
• Look for explanations of allocation keys in the account.

How do I complain?

Start by requesting the complete account in writing and ask for copies of attachments. If the landlord does not respond satisfactorily, you can complain to the Rent Tribunal or seek legal advice. Borger.dk contains information on which steps you can take ^[2]. Contact the Rent Tribunal if there is a disagreement ^[3].

• Request the account in writing and keep copies.
• Document meter readings and your payments.
• Submit a formal complaint to the Rent Tribunal with documentation.

FAQ

What does a conto mean in a tenancy agreement?

A conto is an estimated prepayment for consumption which the landlord later settles against actual consumption.

Can a landlord require a fixed amount without an account?

Only if it is clearly agreed in the tenancy agreement; otherwise the landlord must provide documentation or an account.

How do I complain about a disputed settlement?

First request documentation in writing, keep all evidence and file a complaint with the Rent Tribunal if the landlord does not correct the error.

How-To

1. Collect documentation: invoices, meter readings and receipts.
2. Check the account against your meter readings.
3. Request explanation and attachments from the landlord in writing.
4. Compare allocation keys and calculations.
5. Send a formal complaint to the Rent Tribunal with documentation.
6. Consider legal action if the case is not resolved at the tribunal.

Help and Support

• [1] Retsinformation - Rent Act
• [2] Borger.dk - Guidance for tenants
• [3] Rent Tribunal - Complaint guidance

1. [1] Retsinformation - Lejeloven
2. [2] Borger.dk - Vejledning til lejere
3. [3] Huslejenævn - Klagevejledning