Who Pays for Utility Account Check for Tenants in Denmark
As a tenant in Denmark, it can be unclear who should pay for a check of the utility account for heating, water or electricity. This text explains in plain language the difference between a conto payments and fixed billing, who typically bears the cost for checks or errors, and which documents you should keep as a tenant. You get practical advice on how to request itemised accounts from the landlord, which deadlines apply, and when you can complain to the rent tribunal or seek legal guidance. The goal is to give you practical knowledge so you can act confidently and avoid unnecessary expenses in your tenancy in Denmark.
What does utility account and check mean?
A utility account shows what has been used of heating, water and electricity in a period, and how the costs are distributed between units. A check means that you or a neutral party reviews meters, readings and allocation keys to ensure the account is correct. The Rental Act contains rules about which information the landlord must be able to present if you request documentation[1].
Who normally pays?
- Landlord: Often for faults in central heating supply or if the cost is due to installation or incorrect allocation methods.
- Tenant: If the check is due to an error in your meter or illegal consumption in your home, the tenant may be asked to pay for re-measurement.
- Shared/allocation: For shared meters costs can be allocated between tenants according to an allocation key or a conto rates.
How to document and complain
Follow these steps if you believe the utility account is incorrect: request detailed receipts in writing, take photos of meters when reading them, collect payment receipts and note dates of communication. If the landlord does not respond or rejects reasonable requests, you can complain to the rent tribunal or get legal advice on further action[2][3].
- Written request to the landlord asking explicitly for accounts and explanations.
- Document readings with date and photos.
- Keep receipts, emails and notes from conversations.
FAQ
- What is the difference between a conto and fixed billing?
- A conto is a provisional amount paid continuously based on expected consumption, while fixed billing is a set price regardless of actual consumption.
- Can I make the landlord pay for an external review?
- If the outcome of an external review shows errors the landlord is responsible for, the landlord may be required to cover the cost.
- When should I complain to the rent tribunal?
- If the landlord does not respond to documentation requests, or you believe the account is unreasonable, you can complain to the rent tribunal.
How-To
- Gather documentation: readings, photos of meters and receipts.
- Write a short, precise request to the landlord demanding receipts and a deadline for reply.
- Contact the rent tribunal if you do not receive a satisfactory reply.
- Consider legal advice if the case is complex or has significant financial consequences.
Key takeaways
- Keep written documentation for all contacts and readings.
- Often a dialogue with the landlord resolves minor errors.
- The rent tribunal can assist with disputes over allocation or documentation.
