Tenant Case at Huslejenævn in Denmark: Step-by-Step

As a tenant in Denmark you may face disputes about rent, repairs or unlawful notices. This guide explains step by step how a case at the Huslejenævn works, what rights and duties you have, and how to prepare evidence, file a complaint and attend a hearing. The focus is practical: which documents to collect, applicable deadlines, and how to communicate best with your landlord and the Huslejenævn. The information refers to official sources so you can find forms and relevant legal text via the provided resources.^[1]

What is the Huslejenævn?

The Huslejenævn is a local complaints board that resolves disputes between tenants and landlords in housing tenancies under the Rent Act and Rent Regulation Act. Cases may concern rent level, maintenance, deposit or unlawful termination. If parties cannot agree, the board can issue a binding decision which can be appealed to the courts by the dissatisfied party.

When should you complain?

• Complain as soon as you notice the problem since some claims have time limits.
• File a complaint if the landlord refuses to remedy significant defects in the dwelling.
• Complain about an unreasonable rent increase or incorrectly calculated deposit.

Before complaining, contact the landlord in writing and try to resolve the matter. Keep all communication and receipts as evidence.^[2]

How to prepare your case

Good preparation increases the chances of a favorable outcome. The following list shows the key steps for documentation and the complaint itself.

• Collect photos, videos and dates of defects or damage.
• Locate the tenancy agreement, prior correspondence and receipts for repairs.
• Note relevant dates: move-in, discovery of the defect and contact with the landlord.
• Obtain witness statements or reports from tradespeople if possible.

Submitting the complaint

You can usually submit a complaint to your local Huslejenævn via their website or by sending a completed complaint form. Describe the case clearly, attach evidence and state what you want the board to consider. Remember to sign the complaint and include contact information.

The hearing and the decision

At the hearing both parties present their views; the board may request further information. The decision is provided in writing and explains the board's reasoning. If you are dissatisfied, the decision can be appealed to the courts within a set deadline.

Frequently asked questions

What does it cost to file a complaint with the Huslejenævn?

In many municipalities it is free for tenants, but rules may vary; check the local board.

How long does a case usually take?

Processing time can vary from a few weeks to several months depending on complexity and the board's capacity.

Can I get help drafting my complaint?

You can get guidance from borger.dk or local tenant associations, and the board often provides practical information on documentation requirements.

How to

1. Gather all relevant documents and evidence, including the tenancy agreement and receipts.
2. Describe the problem clearly and chronologically in your complaint form.
3. Submit the complaint to your local Huslejenævn and keep proof of submission.
4. Prepare for the hearing by making a short overview of your key evidence.
5. Attend or join the hearing digitally, and present your points calmly and structured.
6. Follow up on the decision and respect any deadlines for appeal.

Key takeaways

• Documentation is often decisive for a positive outcome.
• Observe deadlines for submissions and responses from the board.
• Seek guidance from official sources when in doubt.

Help and support / Resources

• Huslejenaevn.dk - Local Huslejenævn and guidance
• Borger.dk - Official forms and guidance
• Retsinformation.dk - The Rent Act and relevant legislation

1. [1] Retsinformation - Rent Act (Lejeloven)
2. [2] Borger.dk - Guidance on complaints to the Huslejenævn
3. [3] Huslejenaevn.dk - Find your local Huslejenævn