Tenant Defect Complaint in Denmark

As a tenant in Denmark you may encounter defects in your rental unit, and a correct defect complaint is important to protect your rights. This guide explains what a defect complaint is, which documents you should gather, how to notify the landlord, and when you can complain to the rent tribunal or courts. We also review timeframes, common demands for repair and financial compensation, plus practical examples of wording and photos as evidence. The guide is based on the Rent Act and guidance from local rent tribunals and shows concrete steps you can follow in Denmark.^[1][2]

What is a defect complaint?

A defect complaint is the tenant's written or verbal protest against a defect in the rental unit, e.g. lack of heating, leaks, mold, or faulty installations. The purpose is to inform the landlord and get the defect remedied or obtain compensation when the unit does not match the agreement. The right to object is based on rules in the Rent Act.^[1]

How to document defects

Good documentation increases the chance of a positive outcome. Collect clear photos, dates, descriptions and receipts. Always send a written notice to the landlord so there is a clear timestamp for the complaint.

• Photos with dates and short descriptions of the defect.
• Written notice to the landlord with the remedy requested and a proposed deadline.
• Receipts for any repairs or temporary fixes.
• Dates for when the defect occurred and any follow-up contacts.

Timeframes and requirements

There are no universal fixed deadlines for all cases, but you should give the landlord a reasonable written deadline to remedy the defect. If the landlord does not act, you can complain to your local rent tribunal or ultimately proceed to court.^[2]

When should you complain?

If the landlord refuses to remedy significant defects, delays repairs unreasonably, or denies compensation, you can complain to the rent tribunal. Borger.dk contains guidance on how to fill out a complaint and which information is required.^[3]

Key takeaways

• Always document defects with photos and dates.
• Send a clear written complaint to the landlord.
• Set a reasonable deadline for remedy before further action.

FAQ

What is the difference between a notice and a defect complaint?

A notice can be informational; a defect complaint is a formal objection, often written, where the tenant demands repair or compensation.

Can I withhold rent?

In some cases partial withholding may be discussed, but it is risky without legal advice; often a complaint to the rent tribunal is recommended first.

What does the rent tribunal do?

The rent tribunal assesses disputes between tenants and landlords and can decide on repairs, rent reduction or compensation.

How to

1. Document the defect with photos and note the date and time.
2. Send a written defect complaint to the landlord with the requested remedy and proposed deadline.
3. Keep all responses, receipts and documentation in one folder.
4. Wait a reasonable time for the landlord's reply before escalating.
5. Contact the rent tribunal for guidance if the landlord does not remedy or refuses compensation.
6. File a formal complaint with the rent tribunal including all documentation if necessary.

Help and support

• Contact the Rent Tribunal via Huslejenaevn.dk
• Read the Rent Act on Retsinformation
• Guidance on complaints at Borger.dk

1. [1] Retsinformation — Rent Act (Lejeloven)
2. [2] Huslejenaevn — Official guidance
3. [3] Borger.dk — Complaint guidance