Check Utility Statement: Tenant Rights in Denmark
As a tenant in Denmark you have the right to review and understand the utility statement that shows your shared costs for heating, water and electricity. A correct statement must be documented with meter readings, allocation keys and receipts so you can check whether the amounts are reasonable and correct. This guide explains which items you should check, how to collect documentation, and what steps you can take if you believe the statement is incorrect. It also covers options to complain to the rent tribunal or seek guidance on borger.dk so you can protect your rights as a tenant without prior legal knowledge. Save all bills and correspondence, and respond within the deadlines set out in the tenancy law rules.[1]
What does a utility statement mean?
A utility statement lists shared expenses, distributed among residents based on meters or allocation keys. The statement should show which meter readings, which periods and how the amounts are distributed so you can review the calculations and attachments.
Checklist: What to check in the utility statement
- Meter readings and dates.
- Paid amounts and settlements.
- Allocation key and calculations behind the distribution.
- Receipts and invoices that support the entries.
- Comparison with previous periods and explanations for large deviations.
Actions if you think the statement is wrong
If something seems wrong, start by collecting documentation and communicating clearly with the landlord. Save emails, photos of meters and copies of previous statements. Note dates and amounts so you have an overview when filing a complaint.
- Contact the landlord in writing and ask for a detailed explanation and copies of attachments.
- Request the specific meter readings and allocation keys in writing.
- Collect documentation: receipts, photos of meters and previous statements.
- Submit a complaint to the rent tribunal if disagreement continues.[2]
Frequently Asked Questions
- Can the landlord demand payment without showing attachments?
- No. The landlord must be able to document the consumption with receipts and meter readings; request documentation in writing.
- What do I do if meter readings do not match?
- Obtain a written explanation from the landlord, take photos of the meters and compare with previous statements; consider complaining to the rent tribunal.
- Where do I file a complaint?
- Complaints about utility statements are often handled by the rent tribunal or by the courts depending on the case.
How to
- Gather all relevant documents: statement, meter readings, receipts and correspondence.
- Contact the landlord in writing with a clear list of errors or questions and request a reply within a fixed deadline.
- If you cannot reach an agreement, submit a complaint to the rent tribunal with copies of your documentation.[2]
- Follow any instructions from the tribunal and attend with your copies if the case proceeds.
Key takeaways
- Always save statements, receipts and correspondence as evidence.
- Respond in writing and within the deadlines specified in correspondence or legislation.
- The rent tribunal can help resolve disputes without going to court initially.
