Tenant complaints about utility bills in Denmark
Utilities & statements (heat, water, electricity; on-account vs flat)
2 min read
·
published September 11, 2025
What to check
As a tenant you should know the rules in the Tenancy Act [1] and find official guidance on Borger.dk [2]. Start by reviewing the statement, meter readings and attachments so you understand which amounts are listed and why.
- Meter readings and dates (record) — compare readings with the statement.
- Advance payments and previous statements (payment) — check amounts and calculations.
- Technical errors or missing meters (repair) — note discrepancies and take photos.
- Deadlines for objections and appeals (deadline) — note dates for responses and complaint.
Keep copies of all meter readings and receipts.
How is a statement assessed?
The rent tribunal or court assesses the statement based on documentation, fair distribution and applicable law. Contact the rent tribunal if you disagree [3].
- Documentation: tenancy agreement, invoices and photos (record).
- Written communication: save emails and letters (file).
- Previous decisions and practice can be relevant (court).
Frequently asked questions
- How do I complain about a consumption statement?
- First send a written objection to the landlord with documentation. If you cannot agree, you can complain to the rent tribunal.
- What deadlines apply?
- Deadlines vary; objections should be sent promptly after receipt and within the stated response times.
- How much does it cost to complain?
- It is often free to file a complaint with the rent tribunal, but there may be costs for court cases.
How to
- Gather documents: agreement, meter readings, invoices and photos (record).
- Write a written objection to the landlord with clear demands and attachments (file).
- Submit a complaint to the rent tribunal if you cannot reach agreement [3] (file).
- Consider legal action in the district court if the case requires it (court).
- Observe deadlines and keep all responses to document your case (deadline).
Respond to inquiries within deadlines to preserve your rights.
