Tenant complaints: Internet, TV and parking in Denmark

Where can you complain?

If you disagree with your landlord about extra charges for internet, TV or parking, you can often start by discussing the issue directly with the landlord. If you cannot reach an agreement, you can bring the case to the rent tribunal^[1] or choose to go to the courts. Official guidance and standard forms are available on Borger.dk^[2], and the Tenancy Act is available on Retsinformation^[3].

Before you complain

• Gather evidence: photos, receipts and correspondence (evidence).
• Check the tenancy agreement and any written arrangements (form).
• Write a written complaint and send it by registered mail or with proof of delivery (submit).

Typical complaint issues

Common complaints concern unexpected charges for communal internet, extra TV channels or parking fines that are not clearly stated in the tenancy agreement. Assess whether the cost is part of the rent or a separate service. If the landlord demands payment for a service you did not order, it is important to document this in writing and request an explanation.

How to appeal a decision?

If you receive a decision from the rent tribunal and you are dissatisfied, the decision can in some cases be appealed to the courts. The appeal process has specific deadlines and formal requirements. Always keep all documents from the original case and consider getting advice before appealing.

Steps in the appeal process

1. Collect the decision, records and all correspondence (file).
2. Obtain additional evidence such as photos or witness statements if needed (evidence).
3. Meet the appeal deadline and submit materials on time (deadline).
4. Request a court hearing if you want the rent tribunal decision reviewed further (court).

FAQ

What can I complain about?

You can complain about unreasonable charges for internet, TV and parking, lack of contractual basis, or billing errors.

How do I start a complaint to the rent tribunal?

Write a written complaint with documentation and submit it to your local rent tribunal following the guidance on Huslejenaevn.dk.

What does it cost to complain?

Complaints to the rent tribunal are often free, but if the case goes to court, costs may arise.

How to

1. Describe the issue in writing and attach a copy of the tenancy agreement (file).
2. Attach evidence: photos, receipts and correspondence (evidence).
3. Submit the complaint to the rent tribunal via their digital form or by mail (submit).
4. Wait for a response and meet any appeal or response deadlines (deadline).
5. Consider appealing to the courts if the decision does not resolve the matter (court).

Key points

• Documentation is often decisive for a positive outcome.
• Observe all deadlines for complaints and appeals to keep your options open.
• Always send formal complaints in writing and save proof of delivery.

Help and support / Resources

• Borger.dk – Official guidance for tenants
• Huslejenaevn.dk – Submit complaints and guidance
• Retsinformation – The Tenancy Act and rules

1. [1] Huslejenævnet
2. [2] Borger.dk
3. [3] Retsinformation