Who Pays for Platform Rentals in Denmark

When you rent through platforms like Airbnb or other short-term rental services, it can be unclear who is responsible for paying repairs, maintenance and damage. This guide clearly explains which expenses tenants in Denmark typically may be held responsible for, what landlords must cover, and how the platform's role can affect the allocation of responsibility. You get concrete steps to document damage, request repairs and bring a case to the Tenant Board or court if there is disagreement. The language is simple so you as a tenant can act quickly and correctly, protect your rights and avoid unnecessary costs. The guide also shows how to use the standard lease and which evidence strengthens your case.

Who pays what?

In general, the rules in the Danish Rent Act apply to rental of housing in Denmark, also when the tenancy is arranged via a platform^[1]. Borger.dk describes tenants' rights and duties in ordinary tenancy agreements, including responsibility for minor repairs and compensation for damage^[2]. How payment is distributed depends on whether the damage is due to normal wear and tear, lack of maintenance or tenant-caused damage.

• Repairs that ensure the habitability of the dwelling are normally paid by the landlord.
• Minor repairs or damage caused by the tenant may be the tenant's responsibility.
• The security deposit can be used to cover compensation claims if damages are documented in accordance with the lease agreement.

The role of platform rentals

Platforms can act as intermediaries without being the landlord themselves, or they can act as the landlord. That often changes who you should direct claims to. In a dispute, the Tenant Board or courts can decide whether the platform or the specific landlord is responsible for a claim^[3].

• If the platform only mediates, claims are normally directed at the registered landlord.
• If the platform appears as a contracting party, you can often complain directly to the platform.
• All communication and documentation from the booking should be kept as evidence.

Document damage and complaint route

Documentation is often decisive: photos, dates, messages and receipts show the extent and timing of damage. Always send a written complaint to the landlord or platform, describe the defect, and request a solution within a specific deadline.

• Take clear photos of the damage and keep original packaging or damaged items.
• Save all messages, receipts and contracts from the platform or landlord.
• Complain in writing as soon as possible and set a reasonable deadline for a response.

Frequently asked questions

Who pays for emergency repairs during a short tenancy?

Emergency repairs to ensure habitability should be covered by the responsible landlord; if the platform is the contracting party, the platform may be liable.

Can the landlord deduct from the deposit without agreement?

The landlord can only deduct for documented damages and according to the lease and legislation.

Where do I complain if I and the landlord disagree?

Start by complaining in writing to the landlord or platform, then contact the Tenant Board or court if the disagreement continues.

How to

1. Document the damage with photos and note the date and time.
2. Send a written complaint to the landlord or platform and request repair.
3. Allow the landlord the opportunity to remedy the issue and follow up if nothing happens.
4. Submit a complaint to the Tenant Board or consider legal action for impartial dispute resolution.

Key takeaways

• Always collect thorough documentation when damage occurs.
• File written complaints and set a clear deadline for responses.
• Use the Tenant Board for disputes between tenant and landlord.

Help and Support / Resources

• Retsinformation - laws and the Rent Act
• Borger.dk - tenant rights and guidance
• Tenant Board - complaint procedures and contact

1. [1] Retsinformation
2. [2] Borger.dk
3. [3] Huslejenævn