Deposit and Final Cleaning: Tenant Errors in Denmark
As a tenant in Denmark, it is common to be uncertain about how deposits and final cleaning requirements affect refunds. This guide explains clearly which mistakes tenants often make, how to document the condition when moving in and out, and what deductions a landlord may claim. You will also get concrete advice on how to respond to disputes, what complaint options exist, and which deadlines you must meet to protect your rights as a tenant in Denmark. The aim is to provide practical, accessible steps so you can avoid financial surprises and have a realistic basis for negotiation when moving out.
Where errors occur
Many tenants face disputes at move-out that could have been avoided with better preparation and documentation. The most common errors are:
- Missing documentation of the apartment's condition at move-in and move-out, e.g., photos and a handover report.
- Disagreement about what the deposit may be used for — normal wear and tear versus damage.
- Not obtaining written consent or receipts for agreements on extra cleaning or repairs.
- Lack of knowledge about deadlines for complaints and appeals.
Documentation and evidence
Always collect written documentation from the start: the lease, checklists, photos and any receipts for repairs. When you hand over keys, ask for a receipt or a signed handover report from the landlord.
- Take photos or videos of each room in daylight and keep file timestamps.
- Save messages and emails as proof of agreements about repairs or cleaning.
- Obtain a written handover report signed at move-out.
What to do in case of disagreement
If you disagree with the landlord about deductions from the deposit, start by requesting a detailed statement with attachments. Refer to the Rent Act rules on deposit and deductions, and consider bringing the case before the Rent Tribunal if you cannot agree.[1][2][3]
- Request a written breakdown of deductions with supporting documentation from the landlord.
- Contact the municipality or the Rent Tribunal for guidance on complaint options.
- Consider bringing the case to the Rent Tribunal or the court depending on the amount and the evidence.
Frequently asked questions
- Can a landlord withhold the entire deposit for normal wear and tear?
- No. Normal wear and tear is generally not a valid reason for full deposit deductions.
- What if I did not receive a handover report?
- Without a handover report, you can still present photos, witness statements and correspondence as evidence of the apartment's condition.
- How do I dispute unfair deductions?
- Start by writing to the landlord requesting documentation; if that does not resolve the issue, bring the case to the Rent Tribunal or consider court depending on the amount.
How to
- Perform thorough photography at move-in and move-out, keep file timestamps and note dates.
- Ensure written agreements and a signed handover report when returning keys.
- Contact the Rent Tribunal or local advisory services if the landlord demands unsupported deductions.
- Submit a formal complaint or case application with all documentation if negotiations fail.
