Broken window in rental: who pays in Denmark
As a tenant in Denmark, a broken window can create practical problems and uncertainty about who bears financial responsibility. This guide explains how responsibility is usually divided between tenant and landlord, when insurance covers the damage, and which documents and evidence you should collect. You will receive concrete advice on reporting to the landlord, repair deadlines and complaint options through the tenant board or courts if the parties disagree. The language is clear and practical so you can act correctly, avoid unnecessary costs and protect your rights as a tenant in Denmark.
Who is normally responsible?
Responsibility depends on how the damage occurred. If the window breaks due to normal wear or building conditions, it is often the landlord's responsibility. If the damage was caused by the tenant's careless or intentional actions, the tenant may be liable. If in doubt, the Rent Act can be decisive for the assessment.[1]
Insurance and financial coverage
Start by checking both your contents insurance and the building's insurance. Contents insurance often covers the tenant's belongings and tenant-caused damage, while the landlord's building insurance covers the window itself if the damage is due to building conditions or external impact without the tenant's fault. For vandalism, policy terms may vary, so contact your insurer promptly.
Documentation and reporting
Collect as much documentation as possible and report the damage in writing to the landlord immediately. The following are important:
- Take multiple photos of the window and surroundings from different angles.
- Write a short description of how and when the damage occurred.
- Keep receipts for temporary solutions or securing the rental.
- Always send a written report to the landlord and keep a copy of the communication.
Deadlines and repair
If the window poses a safety or indoor climate risk, repairs should be done quickly. The landlord is normally expected to ensure prompt remediation unless the tenant is responsible for the damage. Clarify who orders and pays for temporary measures, and always get offers or invoices in writing.
Conflict resolution and complaint options
If you and the landlord disagree about responsibility or costs, you can complain to the tenant board or seek advice via borger.dk.[2] In more complex cases, a court may decide the dispute. Remember to gather all documents, photos and correspondence for the case.[3]
FAQ
- Who pays if the window was broken from outside?
- If the damage is caused by external impact without the tenant's fault, it is often the landlord's building insurance that covers the repair.
- Can the landlord deduct costs from my deposit?
- The landlord may only use the deposit to cover documented damages for which the tenant is responsible; disputes about responsibility can be brought before the tenant board.
- What do I do if the landlord refuses to repair?
- You can request repair in writing and ultimately bring the case to the tenant board or courts if the landlord fails to act.
How to
- Report the damage in writing to the landlord and keep a copy.
- Take clear photos and note the time and circumstances.
- Contact your insurer to check coverage and any deductible.
- Obtain quotes or receipts for repair and share them with the landlord.
- If you cannot agree, consider filing a complaint with the tenant board or seek legal advice.
