Review Utility Accounts for Tenants in Denmark
What is a utility account?
A utility account shows how shared heating, water or electricity costs are distributed between residents and the landlord. The account can include a conto payments (prepayments) and reconciliations based on consumption or fixed fees. Always check meter readings and allocation keys in the account, and compare with your own receipts and payments[1].
Before you start: collect documents
- Lease agreement and any annexes that describe how consumption is allocated.
- Receipts and bank statements for your conto payments and other charges.
- Meter readings (dates and photos) for heating, water and electricity.
- Any communication with the landlord about changes to conto amounts or errors.
Review: what to check
1) Compare meter readings
Check that the start and end readings in the account match your own notes or photos. If a meter is faulty or missing readings, the account should explain why an estimated value was used.
2) Check the allocation key
Look at how shared costs are allocated (per square meter, per resident or via individual meters). A change in allocation must be documented and is often governed by the lease agreement.
3) Verify calculations and rounding
Calculate a few items yourself. Small rounding differences can occur, but larger discrepancies should be explained by the landlord.
When should you react?
If you believe there is an error, send a written objection to the landlord with clear information about what you think is wrong and attach documentation. Specify deadlines and ask for a reasoned explanation. If you cannot reach agreement, you can bring the case to the Tenancy Board or the courts[2].
FAQ
- What if I cannot get an answer from the landlord?
- First try a written reminder, then contact the Tenancy Board for guidance on filing a complaint.
- Can the landlord demand extra payment without documentation?
- No. The landlord must be able to document claims in the utility account and show calculations and the allocation key.
- How long do I have to object?
- There is no single rule; respond as quickly as possible and follow any deadlines in your lease or the landlord's notice.
How-To
- Collect the lease agreement, past accounts, receipts and meter readings.
- Check the period the account covers and note important deadlines for objections.
- Calculate a few items yourself to verify totals and any reconciliations.
- Write a clear, documented objection to the landlord and request a reply within a reasonable time.
- If disagreement is not resolved, file a complaint with the Tenancy Board including copies of your documentation[3].
