What if I think a conto is too high?

Gather evidence of your actual consumption, request a detailed statement from the landlord, and consider filing a complaint with the Rent Tribunal if you cannot agree.

Do I have the right to see meter records?

Yes, as a tenant you can demand insight into meter readings and calculations that underlie the statement.

Can the landlord just change fixed charges in the lease?

Changes to the lease normally require your consent unless the lease already allows specific adjustments.

Tenant mistakes about utilities in Denmark

Utilities & statements (heat, water, electricity; on-account vs flat) 2 min read · published September 11, 2025

As a tenant in Denmark, understanding utility accounts can make a big difference for your finances and security. Many tenants face unexpected charges or unclear statements for heating, water and electricity, especially when costs are settled a conto or as fixed amounts. This guide explains how to read accounts, what rights you have as a tenant, how to document usage and errors, and which deadlines apply if you want to complain. The language is simple so you can act quickly and correctly with your landlord, the rent tribunal, or the courts if necessary. You will get concrete steps to check a conto statements, request documentation, meet deadlines and use official channels such as Borger.dk or the Rent Tribunal.

Common problems

Many errors happen because accounts lack detail, meter readings are incorrect, or amounts are set without a written agreement. As a tenant, pay attention to how a conto is calculated, what is included in heating and water costs, and whether there is documentation for consumption. Your rights follow the Rent Act^[1], and you can find templates and guidance on Borger.dk^[2].

Unclear a conto calculations or missing payment breakdowns.
Missing meter readings or insufficient documentation of consumption.
Fixed charges imposed without a written agreement in the lease.

Documentation improves your chances in a dispute.

How to check the account

Start by requesting a detailed statement from the landlord and compare it with your own meter readings. Keep all receipts, photos of meter readings and emails as evidence. If the landlord only uses a conto estimates, demand a final settlement that allocates consumption per unit or person. If you have questions, you can contact the Rent Tribunal for guidance^[3].

Collect documentation: meter readings, photos and payment receipts.
Request in writing a full specification of a conto and fixed charges.
Note deadlines and respond before them to preserve your rights.

If you discover errors in the account, write to the landlord demanding correction and documentation. If the matter is not resolved, file a complaint with the Rent Tribunal or take the case to the district court. Keep communications written and calm — it strengthens your case.

Respond within deadlines to avoid losing rights.

FAQ

What if I think a conto is too high?: Gather evidence of your actual consumption, request a detailed statement from the landlord, and consider filing a complaint with the Rent Tribunal if you cannot agree.
Do I have the right to see meter records?: Yes, as a tenant you can demand insight into meter readings and calculations that underlie the statement.
Can the landlord just change fixed charges in the lease?: Changes to the lease normally require your consent unless the lease already allows specific adjustments.

How to

Collect meter readings, photos and payment receipts as documentation.
Write to the landlord requesting a detailed account with names, dates and amounts.
If the landlord does not correct errors, submit a complaint to the Rent Tribunal with copies of your documentation.
Always observe deadlines for objections and complaints to preserve your rights.

Help and Support / Resources

Categories

Tenant rights & basic protections Lease types (indefinite/fixed, room, student) Deposit & prepaid rent Rent, regulation & indexation Utilities & statements (heat, water, electricity; on-account vs flat) Maintenance & repairs (who pays what) Renovations, upgrades & compensation Tenant termination (moving out, keys, meters) Landlord termination & eviction (Bailiff's Court) Check-in/out inspections (report, photos) House rules, neighbours & common areas (pets, noise) Privacy & landlord access (viewings, sale, locks) Discrimination & equal treatment Accessibility & reasonable adjustments Public housing & housing organisations Housing benefit & subsidies Rent Board / Housing Complaints Board & dispute resolution Population register & change of address Insurance & tenant liability (contents/liability) Energy, heating & indoor climate Dwelling condition & health (mould, damp, safety) Subletting & flat-sharing Student housing & dorms Personal data & GDPR (screening, storage) Short-term & tourist letting (Airbnb) Templates & model letters Home safety (fire, CO, gas)