Tenant: Review Utility Bills in Denmark
As a tenant in Denmark, utility accounts for heating, water and electricity can cause uncertainty and errors. This guide helps you with practical steps to review the account, understand a conto payments versus fixed amounts, and spot common mistakes like incorrect allocation keys or missing meter readings. You will get suggestions for documentation, how to communicate with the landlord, and when to bring the case to the Rent Tribunal or court. Note dates, keep receipts and take photos of meters—thorough documentation strengthens your case. We refer to the Rent Act for rules on allocation and settlement[1], so you can act confidently and correctly. Read also how to respond to discrepancies, which deadlines apply, and which costs you may be able to claim back. If you want to complain, we also explain the process to the Rent Tribunal[2] and when it is necessary to seek help via borger.dk[3].
How to review the utility account
Work systematically: start by comparing the figures in the account with your own meter readings and receipts. Follow the points below to find common errors.
- Check amounts, a conto payments and allocations on the statement to ensure you are not overpaying.
- Compare meter readings with the figures in the account and take photos of meters as evidence.
- Review allocation keys and the tenancy agreement, and keep relevant attachments or forms showing the agreement on allocation.
- Assess whether costs cover real operating or repair expenses and whether allocation follows agreed principles.
- Note deadlines for objections in the account; missing them can make it harder to obtain changes.
Common mistakes to watch for
There are several frequent errors:
- Incorrect or unclear meter readings that do not match actual consumption.
- Errors in calculating a conto payments or wrongly allocated consumption between units.
- Missing documentation from the landlord for incurred expenses or infrastructure costs.
- Overlooked objection deadlines or lack of written communication between tenant and landlord.
What you can do if something is wrong
Follow these steps to have the matter clarified or corrected:
- Collect all documentation: meter photos, receipts, previous accounts and the tenancy agreement.
- Contact the landlord in writing with specific questions and a request for correction.
- If you cannot reach agreement, submit a written complaint to the Rent Tribunal or seek legal advice.
FAQ
- What if the numbers in the account do not match?
- Collect documentation, object in writing to the landlord and contact the Rent Tribunal if you cannot reach an agreement.
- How long do I have to complain about a utility account?
- Check deadlines in the account and the tenancy agreement; act as soon as possible and within stated time limits to preserve your rights.
- Can the landlord demand payment for all incurred costs?
- Only if the costs are documented and allocated according to the agreement or law; otherwise you can object.
How-To
- Check meter readings, take photos and keep receipts.
- Send a clear written message to the landlord with your findings and request correction.
- Seek advice from the Rent Tribunal or your municipality if you cannot agree.
- Consider filing a formal complaint with the Rent Tribunal or taking the case to court if necessary.
