Tenant Utility Accounts: Common Errors in Denmark

As a tenant in Denmark it is important to review utility accounts for heating, water and electricity carefully. Many tenants miss errors in statements, incorrect allocation between a conto and fixed charges, or lacking documentation from the building manager or caretaker. This guide helps you recognise common mistakes, gather evidence, understand which costs a landlord may claim, and how to respond — including when you can complain to the Rent Tribunal^[2] or seek advice. We explain step by step what to check, which deadlines to meet, and which documents strengthen your case so you as a tenant can ensure correct payment and protect your rights.

Common errors in the utility account

Here are the most frequent mistakes tenants see in accounts. Know them so you can point out discrepancies to the landlord.

• Incorrect allocation between a conto and fixed charges, causing you to pay for other items.
• Errors in meter readings or use of estimates instead of documented readings.
• Missing receipts or supporting documents for heating and operating costs.
• Overlooked complaint deadlines or lack of written notification to the landlord.
• Errors in heat distribution or calculations due to lack of maintenance.

How to check the account

Follow a systematic review: start by collecting all documents, compare meter readings, check allocation keys and review any calculation attachments. Notice whether the account shows a conto payments versus fixed charges and whether the calculation method is specified.

• Collect documents: obtain receipts, invoices and previous accounts.
• Check meter readings: compare with your own readings and note discrepancies.
• Verify allocation: see how heating and common costs are divided among tenants.
• Note deadlines: check dates for the account and the deadline for objections.
• Contact the landlord in writing for questions and keep all correspondence.

If the account uses estimates, ask for documentation of how the estimates were calculated. Especially for communal heating systems, allocation and maintenance can affect the account.

FAQ

What can I complain about in a utility account?

You can complain about incorrect meter readings, missing receipts, incorrect allocation and wrong amounts; the complaint process is done in writing and can be brought before the Rent Tribunal if needed.^[2]

What does the Rent Act say about utility accounts?

The Rent Act sets rules on which costs a landlord may claim and requirements for documentation in accounts.^[1]

Where can I find standard complaint forms?

Borger.dk and the Rent Tribunal websites provide guidance and digital forms for objections and complaints.^[3]

How-To

1. Gather documentation: obtain all receipts, past accounts and your own meter readings.
2. Compare numbers: match meter readings, consumption and allocation keys with the documents.
3. Calculate the correct amount: make a simple statement of what you actually owe or are owed.
4. Contact the landlord in writing: present found errors and requested corrections, and save the reply.
5. Submit a complaint to the Rent Tribunal if the landlord does not correct the error or you want an independent assessment.

Key takeaways

• Keep meter readings and receipts continuously as evidence.
• Observe complaint deadlines to protect your rights.
• Always communicate in writing with the landlord and keep records.

Help and Support / Resources

• [1] Retsinformation - Rent Act
• [2] Huslejenaevn.dk - guidance and complaints
• [3] Borger.dk - forms and guidance

1. [1] Retsinformation - Rent Act
2. [2] Huslejenaevn.dk - guidance and complaints
3. [3] Borger.dk - forms and guidance